frequently asked questions

Need help? Select a category below to explore the related FAQs. If you still can’t find what you’re looking for, feel free to give us a call at 1-888-974-3543.

Discount info

Because it’s personalized to you, your discount will vary based on your driving habits. So make sure to avoid risky behaviors like sudden acceleration, hard braking, fast cornering, aggressive lane changing, and speeding.

You could also help maximize your savings by driving less often, especially late at night.

Your discount will be personalized based on how safely you drive. While you could save up to 30 percent, the average DriveSense user saves about 10 percent. Your discount could be more or less (or none at all) depending on your driving habits.

You automatically received a discount just by signing up for DriveSense! And depending on when you install your device, you could begin receiving your personalized discount as soon as your next policy term. You can view you DriveSense discount by logging into your Esurance policy.

We'll never raise your rates based on your participation in the program. You may, however, see a change in your premium if your DriveSense discount changes. Your discount is personalized based on you driving habits, which means it could go up or down from term to term.

You’ll no longer be eligible for the discount if you decide to opt out of the program or if you remove the device from your vehicle for an extended period of time (for reasons other than vehicle services/repairs).

DriveSense basics

DriveSense makes it possible for you to get a car insurance discount based on your safe driving habits. The amount of the discount will vary depending on how safely you drive. Once you’ve installed the device, you can review your driving data in your personalized account.

All non-hybrid and non-elictric vehicles of model year 1996 or later are eligible. The DriveSense device needs to connect to a vehicle's onboard diagnostics (OBD-II) port, which became standart in 1996.

Participating in thr DriveSense program is free. You will, however, be changed a fee if you don't return the device after canceling your policy, removing a vehicle, or receiving a request from Esurance. For your convenience, we'll email you a prepaid mailling label to return device.

We’ll protect your driving data with the same rigor we apply to protecting all your info. Check out our privacy policy to learn more about our commitment to maintaining the privacy and security of your personal information.

You can opt out of the program anytime by calling us at 1-888-974-3543. If you opt out, you’ll no longer be eligible for the discount, but your Esurance car insurance policy will not otherwise be affected. We’ll send you a prepaid mailing label so you can conveniently return the device.

About your device

The device is a small electronic component you can easily install into your vehicle’s onboard diagnostics (OBD-II) port. It then records and transmits vehicle data, which is used to determine your discount.

The device is very easy to install. Simply plug it into your vehicle’s OBD-II port, which is usually located under the dashboard right in front of the driver’s seat.

Yes, the DriveSense device reads data from your vehicle’s computer, but it doesn’t have the ability to alter or modify your vehicle’s functions or operation.

If you think the device interferes with your ability to safely operate the vehicle, remove it immediately and give us a call at 1-888-974-3543.

Sure thing. Some vehicle services or repairs will require removal of the device. Just be sure to reinstall it after the services are completed.

Give us a call at 1-888-974-3543 and we’ll send you a replacement in no time.

If your device is lost or stolen, give us a call at 1-888-974-3543 and we’ll send you a replacement.

If you get a new car, you’ll need to return your current device and request a new one since each DriveSense device is assigned to a specific vehicle. Just give us a call at 1-888-974-3543 and we’ll be happy to help.

If your vehicle’s equipped with OnStar, your monthly diagnostic email may include the following notification: “We were unable to successfully complete a diagnostic test. This issue may be caused by an aftermarket device plugged into your vehicle’s diagnostic port. If an indicator light is lit on your dashboard, push your blue OnStar button.”

Pressing the blue button will initiate your monthly diagnostic report, allowing the OnStar operator to complete the test.

If you have SYNC with MyFord Touch, then you may not be able to run a Vehicle Health Report or use the 911 Assist features. If you encounter issues, then the Vehicle Health Report and 911 Assist features can be run when the device is removed from the OBDII port while using these vehicle features. Click here for more information.

No. The Magnuson-Moss Warranty Act, a federal law, protects the original manufacturer’s warranty for vehicle owners who choose to install third-party parts into their vehicles.